ONLINE RESERVATION SYSTEM
  "Your success is our business"


"After researching lots of solutions to handle our zipline reservations we choose Watson Software-Works. What impresses us more than the ease of use and quick modifications we request from time to time is the excellent customer service Tom has provided us. Stop researching over-priced solutions, you just found the clear winner. Our guide staff and office reservation team love this system."   Tony Wohlgemuth  KerseyValleyZipLine.com


Are you ready for an online reservation system that integrates online bookings, point-of-sale, credit card processing, reporting, bulk mailouts, and promotions into an easy-to-use software package? Our reservation system was designed by adventure tour operators like you. It allows your staff to be on the same page, eliminating confusion, and saving time.

Here are some of the features that our Online Reservation System can offer you:


Customer

  • Secure on-line reservation booking and payment
  • Simple web interface to view and select available tours from a calendar type grid
  • Alternative mobile interface formatted for phones and tablets
  • Automatic email confirmation detailing reservation and charges
  • Purchase gift certificates
  • Web coupons if available
  • Automatic day discounts if available
  • Credit card numbers are never stored on the system
  • Request wait list status for overbooked times
  • Look up reservations by email address

Administration
  • Process bookings for phone or walk-up customers with payment by credit, cash, or check
  • Plan open and close tour times
  • - Tour schedules can be tied to guide schedule
    - Schedule guide teams with one dialog for the whole season using repeat function
    - Add additional teams as needed to adjust for peak demand
  • Custom customer confirmation emails
  • Blackout times or increase the number of seats for any tour time
  • Change an existing reservation's date, time or number of participants
  • Define multiple tour types and/or other activities and resources
  • Monitor sales of gift certificates and see cross-reference to the reservations when redeemed
  • Monitor coupon usage
  • Print tours scheduled for a given day
  • Setup discounts based on the day of the week (i.e. children 50% on Wednesdays)
  • Create and accept bookings for special events separate from an established schedule
  • Convert a reservation to a gift-certificate (rain-check)
  • Convert a wait list request to a reservation
  • Automatic daily data and web code backups
  • Administer the system anywhere via the internet
  • Hosted on our servers so we are responsible for system maintenance (only need a link on your site to our reservation system)
  • POS - used for walk-up customers and selling merchandise
  • Void same day transactions
  • Customer check-in

Marketing

  • Integration with Groupon, Living Social marketing systems
  • 3rd-party booking (tour agents)
  • Bulk e-mail promotions, etc. using the customer database
  • Create own web coupons

Point-of-Sale

  • Book and charge walk-up customers
  • Accepts Cash, Credit Cards, Checks
  • Credit card swiping for fast transactions
  • Sell merchandize (e.g. t-shirts, hats)
  • Report for POS transactions

Reporting

  • Assess marketing campaigns with web coupon metric
  • View real-time log report showing all of the day's transactions
  • Search for transactions in log history
  • Report for POS sales
  • Report for bookings and revenue by 3rd-party agents
  • Report for bookings and revenue by state
  • Report for bookings and revenue by state
  • Report for bookings and revenue by zipcode
  • Report for bookings and revenue by month
  • Report for bookings and revenue by day of week for year
  • Report for bookings and revenue by day of week per month
  • Report for bookings and revenue by coupon
  • Report for bookings and revenue by discount
  • Report for bookings and revenue by payment method
  • Notification of upcoming reservations emailed to you each night
  • Real-time email notifications for new bookings

Click here to view sample screenshots.
Click here to for self-directed demo.


Email for more information or call us at 512-868-1018 between 8:00AM and 5:00PM CST to discuss what Watson Software-Works can do for you. We can give you a full demonstration of the best online reservation system available to adventure operators. You are also welcome to look around for yourself. Click here to begin.

Tom Watson
Web: Watson Software-Works
Email: tom@watson-sw.com